Support.
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Tell us what's happening and we'll get you a clear answer.
Reach us
Email support@heardmgmt.com. We reply within 1 business day.
For crew
Trouble clocking in? Here's what to check — you have to be at the venue, and a weak signal saves your punch offline until you're back on.
For operators
Need help with a tip run or a payroll export? Reach us — we'll walk the numbers with you.
Common questions
I can't clock in.
You have to be at the venue for the geofence to clear. On weak signal, your punch is saved offline and syncs when you're back. Still stuck — tell your manager or email us.
I forgot to clock out.
Your manager can correct the punch from the dashboard. The correction is logged; nothing is overwritten.
My tips look wrong.
Open your tip split to see the hours, weights, and math. If a number's off, your manager re-runs the pool — the original stays on file.
I'm an operator — how do I export payroll?
From the dashboard, run the export for a closed pay period to Gusto, ADP, or QuickBooks. Open punches block the export until they are closed.
How do I delete my account or data?
See Account deletion — savorcrew.com/account-deletion.
Contact: support@heardmgmt.com · Also useful: privacy · terms · account deletion