Account & data deletion.
Last updated:
You can request deletion of your SavorCrew account and personal data. We delete what we can. Some records — immutable tip-distribution and time-clock audit entries — we must keep for a stated period to meet labor and payroll law. We tell you exactly what stays and why.
How to request deletion
Crew: email privacy@heardmgmt.com from the address on your account, or ask your manager to submit the request for you. We confirm within 1 business day and complete eligible deletion within 30 days.
Operators: email privacy@heardmgmt.com from your account email. Deleting an operator account closes the tenant — tell us how you want crew data handled, subject to the retention rules below.
What gets deleted, what we keep
| Data category | Outcome | Reason · window |
|---|---|---|
| Profile (name, email, phone, avatar) | Deleted | within 30 days of request |
| Availability + time-off records | Deleted | within 30 days |
| Checklist completions (non-safety) | Deleted | within 30 days |
| Time-clock punches + break records | Retained | labor-law recordkeeping · per jurisdiction, typically 3 years |
| Tip-distribution audit (math_audit_json) | Retained | wage/tip legal defense · per jurisdiction, typically 3 years |
| Payroll-export artifacts | Retained | payroll + tax recordkeeping · per jurisdiction, typically 4 years |
| Billing records (operators) | Retained | tax + accounting · per law |
Retained records are minimized to what the law requires and are not used for any other purpose. When the retention window passes, they're deleted.
Submit a request
Email privacy@heardmgmt.com — "Delete my data"
Include the account email. We'll confirm, verify it's you, and complete eligible deletion within 30 days.
We don't pretend to delete what we're legally required to keep. If a record stays, this page tells you which one and for how long.
Contact: privacy@heardmgmt.com · Also useful: privacy · terms · support